Cancellation & Refund Policy

Arthiva Pro and Pro AI are subscriptions sold only through Google Play. Google charges your Google Play payment method, issues the receipt, and processes refunds. We never see or store your card, UPI or bank details. The Free plan never charges you.

• In the app: Profile → tap your Pro plan → Manage in Google Play.
• Or in the Google Play Store: tap your profile picture → Payments & subscriptions → Subscriptions → Arthiva → Cancel subscription.

Cancelling stops future renewals. You keep Pro until the end of the month or year you've already paid for, then your account moves to the Free plan. Your data is kept. To avoid being charged for the next period, cancel before the renewal date shown in Google Play.

Deleting your Arthiva account or uninstalling the app does not cancel your subscription. Please cancel in Google Play as well.

Within 48 hours of a charge: you can request a refund directly from Google Play (play.google.com → your order history → Request a refund). Google decides these requests under its own refund policy.

After 48 hours: contact us from the app (Profile → Need Help? → Billing & Payment Issues) or at contact.arthiva@arthiv.com, with your Google Play order ID (it starts with “GPA.”). We will refund the charge through Google Play when:

• you were charged but Pro was never activated on your account and we can't fix it;
• you were charged twice for the same period; or
• a fault on our side made Pro features unusable for a significant part of the period you paid for.

Otherwise, charges for a period that has started are generally not refunded, including partly used months or years, and renewals you forgot to cancel, unless the law requires a refund. We review every request individually and fairly.

Approved refunds go back to your original payment method through Google Play, on Google's timelines. When a purchase is refunded, Pro access for that purchase ends.

• Upgrading or switching plans is handled by Google Play, which credits the unused time of your current plan. No separate refund is needed.
• If a renewal payment fails, Google Play may give you a short grace period to fix it. Pro ends if payment isn't completed.
• Pending payments (for example, cash or bank payments that take time) activate Pro only once Google Play confirms them. If they are cancelled, you are not charged.
• If we raise a price, Google Play will notify you before it applies, and you can cancel first.

Payment questions: contact.arthiva@arthiv.com or +91 98859 42665. We acknowledge requests within 48 hours and aim to resolve them within one month.